Refund Policy

At PokelixTCG, we offer a 30-day return window, meaning you have 30 days from the date of purchase to request a return. However, refunds are only applicable to unopened and sealed products. Once a product has been opened, it is not eligible for a refund.

To initiate a return, please contact us at pokelixtcg@gmail.com. If your return is approved, we will provide you with a return shipping label and further instructions on where to send your item. Returns sent without prior approval will not be accepted.

Cancellation Policy

Orders cannot be canceled once they have been processed and shipped. Additionally, any product that has been ripped open during a live stream is final sale and cannot be canceled or refunded under any circumstances.

If you have any questions regarding returns or cancellations, feel free to reach out to us at pokelixtcg@gmail.com.

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